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Cybex Melio Carbon 3 Compact Stroller + Melio Cot 3 Bundle – Moon Black
$499.00
The Cybex Melio Carbon 3 Compact Stroller + Melio Cot 3 Bundle (Moon Black) is an ultra-lightweight stroller system designed for newborns and toddlers. Featuring a carbon fiber frame, breathable materials, and a compact one-hand fold, it offers comfort, portability, and smooth everyday mobility.
Additional information
| Item Weight | 13 Pounds |
|---|---|
| Folded Size | 33.07*14.17*45.67 Inches |
| Rear Facing Stroller Maximum Height | 109 Centimeters |
| Item Dimensions L x W x H | 36.4"L x 19.3"W x 41.3"H |
| Frame Weight | 13 Pounds |
| Stroller Seat Weight | 13 Pounds |
| Front Wheel Diameter | 9.65 Inches |
Shipping Policy
Welcome to babystrolly.com! This guide is designed to give you a clear understanding of how we handle and ship your orders. Our goal is to ensure a smooth, transparent, and satisfactory experience from purchase to delivery.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We currently ship to all 50 states within the United States.
1.2 Shipping Restrictions
We do not offer international shipping at this time.
We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping Offer
We offer free shipping on all orders, regardless of the order value or destination within the United States. This includes all products available on babystrolly.com.
2.2 No Hidden Fees
The price you see is the final price. There are no additional shipping fees or hidden charges.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We partner with UPS and FedEx for all our shipments. Their comprehensive network and experience in handling delicate items like baby products make them our ideal partners.
3.2 Shipping Process
- Order Processing: 1-2 business days. During this time, we carefully prepare and package your order.
- Transit Time: 3-5 business days for most orders once shipped.
3.3 Total Delivery Timeframe
Your order will typically arrive within 4-7 business days from the date of purchase.
3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
4. Order Tracking
4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email with:
- Your tracking number
- A link to track your package
- An estimated delivery date
4.2 How to Track Your Order
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Visiting our Order Tracking page and entering your order number and email address
5. Delivery Details
5.1 Standard Delivery
For most orders, a signature is not required upon delivery.
5.2 Large Item Delivery
For larger items, such as equipment:
- The delivery carrier may contact you to schedule a delivery appointment.
- A signature might be required upon delivery to confirm receipt.
5.3 Failed Delivery Attempts
If you’re unavailable during the delivery:
- The carrier will leave a delivery attempt notice.
- Typically, the carrier will make up to three delivery attempts before holding the package at a local facility for pickup.
6. Order Changes and Cancellations
6.1 Modifying an Order
To modify an order that hasn’t shipped:
- Contact our Customer Support immediately with your order number and desired changes. We will do our best to accommodate your request.
6.2 Cancelling an Order
Orders can typically be canceled if they haven’t shipped yet. Once shipped, orders cannot be canceled, but you may refer to our Refund and Return Policy.
7. Shipping Issues
7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days:
- Contact our Customer Support to initiate a trace with the carrier. If the package is lost, we will send a replacement at no additional cost.
7.2 Damaged Packages
If your package arrives damaged:
- Refuse the delivery if possible and note the damage.
- Contact us within 48 hours of delivery, and we will arrange for the damaged item to be returned and send a replacement.
7.3 Incorrect or Missing Items
If you receive the wrong item or find items missing from your order:
- Contact our Customer Support within 7 days of delivery.
- We will arrange for the incorrect item to be returned and send the correct item or missing pieces at no additional cost.
8. Environmental Commitment
We are committed to sustainable practices:
- We use recyclable packaging materials whenever possible.
- We optimize shipping routes to reduce our carbon footprint.
9. Customer Service and Contact Information
For any questions or concerns about your shipment, feel free to contact our dedicated customer service team:
- Business Name: Baby Strolly LLC
- Company No: 7619200
- Email: support@babystrolly.com
- Phone: +1 505-3785-791
- Hours: Monday to Friday, 9 AM to 5 PM
- Address: 103 Amherst Dr SE, Albuquerque, NM 87106, USA
For additional contact options, visit our Contact Us page.
10. Related Policies
For more information on our policies, please refer to the following pages:
11. Policy Updates
This shipping policy is subject to change. Any updates will be posted here, and we encourage you to review this page periodically.
Return and Refund Policy
At babystrolly.com, your satisfaction is our top priority. We offer a 30-day return policy with no restocking fees to ensure a hassle-free shopping experience.
1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on babystrolly.com, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1 30-Day Return Window
You can return most items purchased from Baby Strolly within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered, as confirmed by our shipping carrier.
2.2 Condition of Returns
To be eligible for a return, the item must be:
- In the same condition as received
- Unused and in its original packaging
- Free from damage or excessive wear
- Accompanied by all accessories, parts, and documentation
2.3 Non-Returnable Items
Certain items cannot be returned due to health and safety reasons:
- Personal care items (e.g., bottles, pacifiers)
- Perishable goods (e.g., baby food)
- Custom or made-to-order items
3. Return Process
3.1 Initiating a Return
To start a return:
- Log into your Baby Strolly account
- Go to your order history and select the item you wish to return
- Follow the prompts to generate a return label
If you encounter any issues, please visit our Contact Us page for assistance.
3.2 Packaging Your Return
- Use the original packaging if possible.
- If unavailable, use a sturdy box with adequate protection.
- Include all original accessories and documentation.
- Attach the provided return label securely to the package.
3.3 Shipping Your Return
- Drop off your return at any authorized shipping carrier location.
- For large or heavy items, we’ll arrange for pickup at no extra cost to you. Refer to our Shipping Policy for more details on the return shipping process.
3.4 Return Shipping Costs
We cover all return shipping costs for eligible items. If the return is due to our error (e.g., wrong item sent), return shipping is fully covered.
4. Refunds
4.1 Refund Process
After receiving and inspecting your return, we’ll process your refund and notify you via email. Refunds are issued to the original payment method used during checkout.
4.2 Refund Timeframe
Refunds are typically processed within 3-5 business days of receiving your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
4.3 Full Refunds
Full refunds are offered on eligible returns within the 30-day window. This includes the full purchase price and any applicable taxes.
4.4 Partial Refunds
Partial refunds may be issued if:
- The item shows signs of wear or damage
- Accessories or parts are missing
5. Exchanges
If you wish to exchange an item for a different size or product:
- Follow the return process outlined above.
- Place a new order for the replacement item through our online store for faster processing.
6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, please contact us within 48 hours via our Contact Us page. We will arrange for a return and send a replacement at no cost.
6.2 Defective Items
If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund.
7. Late or Missing Refunds
If you have not received your refund after the specified timeframe:
- Check your bank or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
If you have done all the above and still haven’t received your refund, please reach out via our Contact Us page.
8. Gifts
If an item was marked as a gift during purchase, you will receive a gift credit for the value of the returned item. The gift giver will not be notified.
9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, please contact our Customer Service team for specific return instructions.
9.2 Customized Items
Customized or personalized items are not eligible for return unless defective. Please reach out to our team via our Contact Us page for further assistance.
9.3 Promotional Items
Items purchased as part of a promotion or bundle may be subject to different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.
10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.
11. Customer Service Contact
For questions about returns or refunds, please contact our customer service team:
- Business Name: Baby Strolly LLC
- Company No: 7619200
- Email: support@babystrolly.com
- Phone: +1 505-3785-791
- Hours: Monday to Friday, 9 AM to 5 PM
- Address: 103 Amherst Dr SE, Albuquerque, NM 87106, USA
12. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns that are already in progress.
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