Welcome to babystrolly.com! This guide is designed to give you a clear understanding of how we handle and ship your orders. Our goal is to ensure a smooth, transparent, and satisfactory experience from purchase to delivery.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We currently ship to all 50 states within the United States.
1.2 Shipping Restrictions
We do not offer international shipping at this time.
We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping Offer
We offer free shipping on all orders, regardless of the order value or destination within the United States. This includes all products available on babystrolly.com.
2.2 No Hidden Fees
The price you see is the final price. There are no additional shipping fees or hidden charges.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We partner with UPS and FedEx for all our shipments. Their comprehensive network and experience in handling delicate items like baby products make them our ideal partners.
3.2 Shipping Process
- Order Processing: 1-2 business days. During this time, we carefully prepare and package your order.
- Transit Time: 3-5 business days for most orders once shipped.
3.3 Total Delivery Timeframe
Your order will typically arrive within 4-7 business days from the date of purchase.
3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
4. Order Tracking
4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email with:
- Your tracking number
- A link to track your package
- An estimated delivery date
4.2 How to Track Your Order
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Visiting our Order Tracking page and entering your order number and email address
5. Delivery Details
5.1 Standard Delivery
For most orders, a signature is not required upon delivery.
5.2 Large Item Delivery
For larger items, such as equipment:
- The delivery carrier may contact you to schedule a delivery appointment.
- A signature might be required upon delivery to confirm receipt.
5.3 Failed Delivery Attempts
If you’re unavailable during the delivery:
- The carrier will leave a delivery attempt notice.
- Typically, the carrier will make up to three delivery attempts before holding the package at a local facility for pickup.
6. Order Changes and Cancellations
6.1 Modifying an Order
To modify an order that hasn’t shipped:
- Contact our Customer Support immediately with your order number and desired changes. We will do our best to accommodate your request.
6.2 Cancelling an Order
Orders can typically be canceled if they haven’t shipped yet. Once shipped, orders cannot be canceled, but you may refer to our Refund and Return Policy.
7. Shipping Issues
7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days:
- Contact our Customer Support to initiate a trace with the carrier. If the package is lost, we will send a replacement at no additional cost.
7.2 Damaged Packages
If your package arrives damaged:
- Refuse the delivery if possible and note the damage.
- Contact us within 48 hours of delivery, and we will arrange for the damaged item to be returned and send a replacement.
7.3 Incorrect or Missing Items
If you receive the wrong item or find items missing from your order:
- Contact our Customer Support within 7 days of delivery.
- We will arrange for the incorrect item to be returned and send the correct item or missing pieces at no additional cost.
8. Environmental Commitment
We are committed to sustainable practices:
- We use recyclable packaging materials whenever possible.
- We optimize shipping routes to reduce our carbon footprint.
9. Customer Service and Contact Information
For any questions or concerns about your shipment, feel free to contact our dedicated customer service team:
- Business Name: Baby Strolly LLC
- Company No: 7619200
- Email: support@babystrolly.com
- Phone: +1 505-3785-791
- Hours: Monday to Friday, 9 AM to 5 PM
- Address: 103 Amherst Dr SE, Albuquerque, NM 87106, USA
For additional contact options, visit our Contact Us page.
10. Related Policies
For more information on our policies, please refer to the following pages:
11. Policy Updates
This shipping policy is subject to change. Any updates will be posted here, and we encourage you to review this page periodically.