Frequently Asked Questions (FAQs)
Welcome to the FAQ section of BabyStrolly! Here, we’ve compiled answers to some common questions to help you navigate your shopping experience. If you don’t find the information you’re looking for, feel free to reach out to us at support@babystrolly.com. Our team is always here to assist you.
1. How do I place an order? To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.
3. How can I track my order? Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track your package’s delivery status.
4. What is your shipping policy? We offer standard shipping on all orders within the United States. Shipping times may vary depending on your location and the items purchased. For more details, please refer to our Shipping Policy page.
5. Do you ship internationally? At this time, we only ship within the United States. We do not offer international shipping. However, we are continuously working to expand our shipping capabilities in the future.
6. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days for a full refund. Please review our Return Policy page for more information on eligibility and instructions.
7. How can I contact customer support? You can reach our customer support team by emailing us at support@babystrolly.com. We strive to respond to all inquiries promptly and provide the assistance you need.
8. Do you offer gift wrapping services? Yes, we offer gift wrapping services for select items. During checkout, you will have the option to add gift wrapping to your order for an additional fee.
9. Are your products covered by warranties? Many of our products come with manufacturer warranties. Please refer to the product description or contact us for specific warranty information.
10. How can I stay updated on promotions and new arrivals? To stay informed about promotions, sales, and new product arrivals, sign up for our newsletter or follow us on social media. You can also visit our website regularly for updates.
If you have any other questions or concerns, please don’t hesitate to contact us at support@babystrolly.com. We’re here to help make your shopping experience with BabyStrolly as smooth and enjoyable as possible!